Return and Refund Policy
Thank you for shopping with Grandflowers Co. We want you to be completely satisfied with your purchase. Please read our policy carefully to ensure a smooth shopping experience.
Returns for Defective Products
We take great care to ensure our flowers and floral arrangements arrive in perfect condition. However, if you receive a defective product, please contact us within 24 hours of receiving your order to initiate a return. Defective products include:
- Flowers or arrangements that are visibly damaged or wilted upon arrival.
- Incorrect items delivered (e.g., wrong flower variety, incorrect arrangement size, etc.).
To process your return, please follow these steps:
- Contact Us: Email us at shop.floral2024@gmail.com or call +1 708 701 6015 with your order number, a description of the issue, and photos of the defective product.
- Return Authorization: Once we confirm the issue, we will provide you with instructions on how to return the defective product.
- Refund or Exchange: After we receive the returned defective product, we will issue a full refund to your original payment method or offer you an exchange for the same product (if available).
Please note that we do not accept returns for items that are not defective, as all our products are perishable and intended for immediate use.
No Exchanges
We do not accept exchanges for flowers or arrangements under any circumstances, including:
- Changing your mind about the product.
- Ordering a different arrangement or flower variety.
Due to the perishable nature of our products, once an item is delivered, it cannot be exchanged.
Non-Returnable Items
The following items are non-returnable:
- Any products that have been opened or altered after delivery.
- Custom or special orders designed specifically for your request.
- Non-defective products.
Contact Us
If you have any questions or concerns about your order, please don’t hesitate to reach out. We’re here to help!
Email: shop.floral2024@gmail.com
Phone: +1 708 701 6015
Website: https://grandflora.net/pages/contact